Damages must be reported within 3 days of receiving merchandise or cannot be returned.
We accept returns and will refund to your original form of payment when postmarked within 14 calendar days from the date you receive your order.
We accept returns for an online credit for non-final sale items when postmarked within 30 calendar days from the date you place your order.
Items marked with Final Sale cannot be returned, refunded or exchanged. For any questions, please contact firstname.lastname@example.org
Items purchased at 30% off or more are returnable for online credit only.
Returns must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.
If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage.
Jewelry, sunglasses, hats, and swimwear are returnable in new condition.
Gift Cards, camisoles, slips, tights, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged.
Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
Home decor items must be returned unopened in their original packaging. If the seal is open or tag/packaging is removed from home decor items they are not returnable. Damages must be reported within 3 days of receiving merchandise or cannot be returned.
How should I send my return back?
Please refer to the Return Policy above and online to ensure that your return meets the criteria stated.
Please email email@example.com to initiate return. Once approved please write the reason for return on original packing slip and securely repackage your items.
You may use the shipping carrier of your choice and will be responsible for paying postage. Please keep a record of the tracking number. Shipping charges will not be reimbursed.
Return shipping costs are not reimbursed by Anniston + Lucas. If you received damaged or incorrect merchandise, please reach out to our Customer Service department at firstname.lastname@example.org so that they can help you with a return label.
You are free to return your item(s) in the original packaging or whatever packaging you choose. Please do not staple any bags as it can damage the item(s).
Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.
REFUNDS & PROCESSING TIME
You will be notified via the email address associated with your order within 24 business hours of your return's arrival at our Online Division. We ask for 5-7 days to process your return. Online credits will be issued within two business days of processing your return. Refunds will be issued within two weeks of processing your return and will be issued to the original method of payment. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Anniston + Lucas