FAQs

What if my package is refused or not delivered?

Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.

Overnight and 2nd Day Air: $18.00 return cost.

3 Day Shipping and Ground Shipping: $7.00 return cost.

If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the refund as well as a 20% restocking fee.

Where will my items ship from?

All of our products are stored and shipped from our location outside of Atlanta, GA.

How long will it take my items to ship?

Please allow 2-3 business for your order to be packaged and ship out. We strive to get your orders to you as soon as possible. Have questions or need an item quickly? Reach out to us at hello@annistonlucas.com and we will see what we can do.

What is the status of my order?

You can review the status of your order by clicking on the My Account link at the top of the page, where you can sign In to your account to view your order status and history.

How do I change or cancel my order?

If you need to make any changes to your order, please email us at hello@annistonlucas.com immediately after making your purchase. We are open Monday-Friday from 9:00 AM-5:00 pm ET. Once your order has been processed, we will be unable to modify the contents of your order. Changes in price, items going on sale and/or promotional codes are not valid on previous orders. We will be unable to modify orders placed prior to price changes. Orders cannot be cancelled once they have begun processing. We apologize for any inconvenience and will do our best to assist you.

How do I know if my order was placed?

Once you have completed your order, a confirmation email will be sent to the email address associated with your account. You may also view your order by clicking on the My Account link at the top of the page and logging into your Anniston + Lucas account.

Questions/Concerns?

If you believe that you have received DEFECTIVE merchandise or that we shipped incorrect merchandise, or if you have any questions, please contact us at hello@annistonlucas.com